Why haven't I received a confirmation email?

Common problems

This article has been automatically translated. If you have any problems, please consult the French version.

Check for spam

Some messaging systems consider emails from TV5MONDE as spam. As a first step, check your email spam box to see if the confirmation email  is there, it comes from the following address: noreply@tv5monde.com.

If it is not there, we invite you to save our two addresses in your email directory:  apprendre@tv5monde.com and noreply@tv5monde.com.

If you have just created an account, wait 24 hours before trying again. If you try to reset your password, you can try again straight away. If the problem persists, contact us.

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